If your item was damaged during shipping, you are eligible for a full refund.
1.Please be
ready to provide Customer Service with photographs clearly showing the
problem with the item and its courier number as soon as possible.
2.Please
provide "Proof of Damage" documentation from your courier. To report a
lost or damaged item, please contact our Customer Service.
Alternatively,
you can open the item in front of the delivery person and if you find
that it was damaged during shipping, you can reject it, contact us
saying you rejected the package, and Eacheng will then ship you a new
item immediately.